SMS Terms & Conditions

SMS/MMS Consent and Terms

By providing your mobile phone number to Vitality Vet Services, you consent to receive periodic SMS or MMS messages from us. These messages may include appointment reminders, confirmations, and scheduling updates; account and service updates (such as order or processing status and billing notifications); and responses to your customer-care inquiries.

Message frequency varies based on your interactions with us and your pet's care needs. Message and data rates may apply.

Providing Your Telephone Number and Notification Obligations

You affirm that the mobile number you have provided to us is accurate and current. You represent that you are the authorized subscriber or owner of any telephone number you provide. If there are any changes to your contact information, including changes to your telephone numbers, you agree to notify us immediately by sending an email to vitalityvet2019@gmail.com prior to the effect of the change.

Consent to Receive Automated Communications

By voluntarily providing your telephone number(s), you explicitly consent to receive recurring automated and non-automated text messages from Vitality Vet Services regarding our products, services, and your relationship with us. You acknowledge that consent to receive these messages is not a condition of purchase or of receiving veterinary services. Standard message and data rates may apply.

Opt-Out Instructions

To unsubscribe from our SMS/MMS messages at any time, you can text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT in response to any message you receive from us. Additionally, you can send an email to vitalityvet2019@gmail.com specifying that you wish to opt out of text messages. You agree to receive a final message confirming your opt-out.

Assistance/Help

For help, text "HELP" to the number from which you're receiving messages, or email vitalityvet2019@gmail.com.

Carrier Participation

Participating carriers in Canada include Rogers, Bell (Bell Mobility), TELUS, SaskTel, Freedom Mobile, Vidéotron, Eastlink, Tbaytel, Fido, Koodo, Virgin Plus, Public Mobile, Chatr, and Lucky Mobile, among others. Not all carriers may support our SMS/MMS service. Participating carriers are not liable for delayed or undelivered messages.

Data Collection and Use

In connection with this SMS service, we may collect your mobile phone number, carrier's name, and the date, time, and content of your messages, among other information you provide. This information may be used to contact you and to deliver the services you have requested from us. For more detail on how we handle your information, please see our SMS Privacy Policy.

Service Modifications and Termination

By subscribing to or using the service, you acknowledge our right to modify or discontinue the service, with or without notice, at any time.

Indemnification

You agree to indemnify Vitality Vet Services against any claims, including privacy, tort, or others, arising from your voluntary provision of a telephone number not owned by you, failure to notify us of changes in your telephone number, or related to Canada's Anti-Spam Legislation (CASL), the CRTC's Unsolicited Telecommunications Rules, or other applicable Canadian federal or provincial law. You agree to defend and hold us harmless from any claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from such issues.

Participation Requirements

By participating in this Service, you affirm that you are at least eighteen (18) years of age, possess a wireless device capable of two-way messaging, are a customer of a participating wireless carrier, and have a text messaging service. Compatibility of cell phone models with the service, text messaging capabilities, and service availability may vary by carrier.

Miscellaneous

You warrant and represent that you possess all necessary rights, powers, and authority to agree to these terms and perform your obligations hereunder, and that doing so does not conflict with any other agreement to which you are bound. If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.

While Vitality Vet Services does not charge for text messages you receive, your mobile provider's standard rates for text and data may apply. Contact your wireless provider for information about your text and data plan.