SMS Privacy Policy

Overview

At Vitality Vet Services ("we," "us," "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt in to receive SMS/text messages from us.

Information We Collect

When you sign up for our SMS/texting services, we may collect the following information:

• Phone Number: Required to send you SMS/text messages.
• Name: Optional, but helps personalize our messages.
• Pet Information: Such as your pet's name, may be referenced to personalize appointment and care-related messages.
• Consent Records: To document your opt-in to our SMS/texting services.

How We Use Your Information

We use the information we collect to:

• Send you appointment reminders, confirmations, and scheduling updates; account and service updates (such as order or processing status and billing notifications); and respond to your customer-care inquiries via SMS/text messages.
• Respond to your inquiries and provide customer support.
• Monitor and analyze trends, usage, and activities related to our SMS/texting services.
• Improve our services and develop new features.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes. We may only share your information with:

• Service Providers: Third-party vendors who assist us in operating our SMS/texting services and conducting our business.
• Legal Compliance: When required by law, such as to comply with a subpoena, court order, or similar legal process.
• Business Transfers: In connection with a merger, sale of company assets, or other business transaction.

Mobile Information Sharing

No mobile information, including SMS opt-in data and consent, will be shared with any third parties or affiliates for marketing or promotional purposes. We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes. Information sharing with subcontractors who support our services (for example, customer service or message delivery providers) is limited to providing those services, and text-messaging originator opt-in data and consent is never shared with any third parties for marketing.

Your Choices

You may opt out of receiving SMS/text messages from us at any time by:

• Texting "STOP" to the number from which you received the message.
• Contacting us at vitalityvet2019@gmail.com or (306) 782-8387.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Children's Privacy

Our SMS/texting services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.